8/10 Muy bueno
1 sept. 2025
Great place but disappointing check in
The place is well located and so clean and tidy. Just disappointed with check in. I had an engagement to go to and wanted to check in before it so I could shower and refresh. The room was not ready when we arrived just before 2pm we waited for half an hour in the reception and they had no idea when it will be ready. This was a short trip so time was important. We had to leave the hotel go to our event knowing we would have to check in after hours. I was assured I would be sent the after hour check in code etc but by 7pm nothing had come through. I had to call reception to remind them. This was disappointing there was no real sincere apology for the inconvenience caused and I was not the only person waiting for our room in reception.If it advertised check in is from 2pm the room should be available at 2pm or be given a clearer timeframe when it will be ready. Saying I dont know is not helpful when you have time constraints.
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