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Hacienda Santa Cruz

4.0 star property
Mérida hotel with 2 outdoor pools and spa

Choose dates to view prices

Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Steam room
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Work and pamper yourself
This hotel combines business functionality with a full-service spa. Attend meetings, then indulge in massages, body treatments, and aromatherapy.
Dining delights
This hotel boasts a restaurant with al fresco, poolside, and garden-view dining. A cafe and bar enhance options, while cooked-to-order breakfast awaits.
Spa and nature escape
A full-service spa offers treatments from aromatherapy to reflexology in unique settings. The hotel grounds boast a garden and steam room for total relaxation.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Presidential Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Family Room, Multiple Beds

  • Garden view
  • 50 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed
  • Free WiFi

Similar properties

2 bars/lounges, swim-up bar, poolside bar
Hacienda Xcanatun, Angsana Heritage Collection
Mérida
  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.4 out of 10, Exceptional, 520 reviews
The price is $159
$208 total
includes taxes & fees
Jun 9 - Jun 10
Hacienda Xcanatun, Angsana Heritage Collection
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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • Grutas de Tzabnah - 13 min drive - 11.5 km
  • Estadio de Beisbol Kukulkan - 14 min drive - 11.9 km
  • Kukulcan Stadium - 14 min drive - 11.9 km
  • Mérida Cathedral - 20 min drive - 11.6 km
  • Plaza Grande - 20 min drive - 11.6 km

Getting around

  • Mérida International Airport (MID) - 15 min drive
  • Teya-Merida Station - 26 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Las De Guanatos - ‬7 min drive
  • ‪Los Trompos - ‬7 min drive
  • ‪KFC - ‬6 min drive
  • ‪Los Henequenes - ‬7 min drive

About this property

Hacienda Santa Cruz

  • Hacienda Santa Cruz puts you within a 15-minute drive of Plaza Grande and Museum of the City of Merida. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1640
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Doorbell and phone notification

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

Renovations and closures

This property is closed from March 24 2026 to March 22 2028 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Hacienda Santa Cruz

Hacienda Santa Cruz Hotel

Hacienda Santa Cruz Hotel Merida

Hacienda Santa Cruz Merida

Hacienda Hotel Santa Cruz Palomeque

Hacienda Santa Cruz Hotel Mérida

Hacienda Santa Cruz Mérida

Hacienda Santa Cruz Hotel

Hacienda Santa Cruz Mérida

Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Is Hacienda Santa Cruz currently open?

This property is closed from March 24 2026 to March 22 2028 (dates subject to change).

Does Hacienda Santa Cruz offer free cancellation for a full refund?

Yes, Hacienda Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Santa Cruz?

Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Hacienda Santa Cruz?

Sorry, pets aren't allowed.

Is parking offered on site at Hacienda Santa Cruz?

Yes, there's free self parking.

What are the check-in and check-out times at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hacienda Santa Cruz?

No, this hotel doesn't have a casino, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are both nearby.

What is there to do at Hacienda Santa Cruz and nearby?

Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hacienda Santa Cruz also has a steam room and spa services, as well as a garden.

Are there restaurants at or near Hacienda Santa Cruz?

Yes, "Valentina" offers alfresco dining and garden views.

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Reviews

Hacienda Santa Cruz Reviews

8.6

Excellent

9.4

Cleanliness

6.4

Location

8.6

Staff & service

9.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Spotless room, beautiful grounds, helpful staff.
Warren, 2-night trip
Verified

10/10 Exceptional

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Gene, 2-night trip
Verified

10/10 Exceptional

Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it.
Michael, 1-night trip
Verified

10/10 Exceptional

Beautiful place and great friendly service. Food is amazing!
vivian, 3-night trip
Verified

10/10 Exceptional

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified

10/10 Exceptional

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
2-night trip
Verified

8/10 Very good

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Bertrand, 3-night trip
Verified

4/10 Fair

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Carlos, 1-night trip
Verified

10/10 Exceptional

très très beau cadre
Nicolas, 2-night trip
Verified

6/10 Good

Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA.
Angelina Maria Eugenia, 2-night trip
Verified

10/10 Exceptional

Toda la propiedad y el personal
Guillermo, 2-night trip
Verified

10/10 Exceptional

Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel.
Enrique López de los Ríos, 3-night trip
Verified

8/10 Very good

todo
RICARDO, 1-night trip
Verified

10/10 Exceptional

Es una hacienda hermosa , con unos jardines increíbles
Daniel cordero, 3-night trip
Verified

6/10 Good

Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Irasema, 2-night trip
Verified

10/10 Exceptional

Sehr schöne Unterkunft
Anne, 5-night trip
Verified

10/10 Exceptional

Lugar muy bello bendiciones
NESTOR DE JESÚS CORTES, 3-night trip
Verified

10/10 Exceptional

Excelentes instalaciones, servicio excelente, una maravilla !
ITZIAR, 3-night trip
Verified

10/10 Exceptional

Excelente habitaciones y restaurante
Carolina, 1-night trip
Verified

4/10 Fair

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Octavio De La Torre, 1-night trip
Verified

4/10 Fair

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Diana, 1-night trip
Verified

6/10 Good

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
patty, 1-night trip
Verified

10/10 Exceptional

Me gusto la experiencia
Gustavo Alejandro, 1-night trip
Verified

10/10 Exceptional

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Estela, 1-night trip
Verified

10/10 Exceptional

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
MONICA, 1-night trip