2/10 Mediocre
10 ago. 2025
No air conditioning
This was our end of summer family vacation. The check in should have let me know it was going to be bad. There were already 3 guest at the desk with complaints: air conditioning, mattress to the sleeper sofa, and a room reassignment ( not sure why ). 1st they lost one of my two rooms, saying they had my second room listed as the breakfast area????? Finally I was assigned my second room 20 minutes later. After a struggle to open the room door we walked into a sauna. It was soooo hot in this room. When we called the number they gave us (because of course the lobby closes), a woman later came to our door with a box fan stating "there are no more air conditioners. Umm huh, ok, I guess thank you???? Well around 2am the heat from this dollar store box fan was beyond unbearable, and that number they wrote down to you, know call "for whatever you need" was going straight to voice mail. So now all 6 family members are in the 1st room I booked. Now its check out time, thank God, and I'm told the 2nd room I was given is a "blocked room" - because - the air wasn't working!!!!!! At that point, we were done. No, I do not want any discounts, branson shows, or food vouchers. I just want yall to do better, like for real, DO BETTER.
The only reason I did not loose my crap with this place, is because of the young man at the front desk. He was very gracious, very respectful, and very empathetic. Bless him for taking on all the issues this place has.
Shenikka
Shenikka, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com