My husband, my two daughters and I stayed at the Hotel as we had Indiana Fever BB tickets and it was close to the arena. Upon arrival the staff was very friendly and welcoming. Our room got upgraded from a standard two queen bed to a larger two queen room, and we were placed on the 15th floor. When we got back to the hotel after the Fever game we got onto the elevator, with 4 other people, we got to what I am assuming was the second floor as the number said “2” and the elevator stopped, and the door wouldn’t open, we were stuck in the elevator for a good 10 minutes, we had to push the elevator button for help, it dispatched what we thought was the fire department as it said something about an emergency at the hotel, gave the address and hotel name, about 5 minutes after that the doors opened and we got out, we then had to walk up 14 flights of stairs to get to the 15th floor where our hotel room was, my husband and I were the only two adults in the elevator with our two daughters, the other 4 people that were stuck as well were teenage girls who were freaking out and panicking, and thought they were going to die. It was a very traumatic event for everyone in the elevator. I was glad that we weren’t stuck for hours, and we were able to talk to the girls in the elevator and help calm them down. One of my biggest fears came to life and I hope to never experience it again.