I reserved this hotel because I was going to be in Long Beach for a music festival. I got there at noon and was told our room wasn't ready, but I expected that and they let me park my car there so that was nice enough. But then I came back after the festival (it was late at this point), we were all ready to crash in bed, and the person who was working the desk now told me that there were no reservations and turned away while I pulled up the email confirmation on my phone. I showed him the date and the reservation... He looked at it and said they had no vacancy. You gave our room away?? We asked. You can't check in after 1am he said, even though it was 12:55, we'd told them we were coming at noon, our car was sitting outside, and he was still working the desk at that hour anyways. We ended up driving two hours home but I don't know what we would have done otherwise. It was a pretty scummy looking place so honestly I'm relieved I got to sleep in my own bed but I definitely will not be staying there in the future.