6/10 Bueno
28 may. 2025
I stayed at this hotel for two weeks and the experience was completely unacceptable. From the moment I arrived, there were no basic toiletries or essentials in the room no toilet paper, no soap, no shampoo, no trash romper nothing, no light housekeeping for our room.The bathroom was bare. I had to go downstairs and ask for soap just to wash my hands. Thankfully,I had toilet paper in my car because there was none provided.
There was no room service, no cleaning, no towel changing or bedsheet change throughout my entire stay.On the 7th day, I asked the receptionist when the room would be cleaned,and he told me that they don’t offer cleaning and that cleaners only comes once every2 weeks!meaning I would go the entire week the entire time without clean linens or a cleaned room. When I asked again for clean bedsheets,i was told that I had to remove the hotel’s bedsheets myself and then carry them downstairs to them if I need a clean sheet.I couldn’t believe I was being asked to do housekeeping tasks in a hotel I was paying to stay in.Meanwhile, I regularly saw cleaners in the hallway, but they never entered my room.It was confusing and frustrating, especially as no part of their website or listing made it clear that housekeeping is not provided and that guests are responsible for swapping their own sheets . And also the back entrance door was always left wide open, meaning anyone off the street could walk into the building through the back without hotel.
Adepeju
Adepeju, viaje de 12 noches en familia
Opinión verificada de un huésped de Hoteles.com
