2/10 Mediocre
1 de noviembre de 2024
No stay.
Having checked in at 7.30 I went out to meet clients at 8.30. On returning at 10.30 the entire place was closed with no lights on and no-one anywhere to be seen. I knocked, I telephoned but no answer.
After 20 minutes of trying to get in to. the building I gave up and got a cab to a neighbouring hotel and stayed there.
On returning in the morning to get my bags I was informed there is a door round the back, through a garden which you can get in after hours. I said I was not informed about this and was told 'everybody knows this', to which I replied, no one had told me, and as the place is a pub I had expected the front door to be open at 10.30 as the advertised hours of the pub were 11pm closing. The guy just shrugged. Very poor customer service.
Ian
Ian, viaje de negocios de 1 noche
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