Communication with the management (by email) was very timely! Everything was pretty straightforward. A couple of things to note were that the parking placard was NOT in the unit (at least I couldn't locate it). Also, the pool key didn't work on the first two pool gates we tried, but it did work on ONE of the pool gates, so we did get in after all. The unit is close to the street, so the traffic noise was noticeable in the bedrooms, probably especially because it was Saturday night. Overall, a great one-night stay!