I really wanted to give this hotel a 5-star rating because the cleanliness was impeccable and the service was outstanding—everyone greeted me with a genuine, vibrant smile, which made me feel very welcome. However, the one major issue I experienced was a loud banging noise coming from the AC unit in Room 341, likely from the compressor. The noise occurred every 30 to 40 minutes throughout the night, making it impossible for me to get any sleep.
Unfortunately, it was too late to request a room change by the time I realized how disruptive it would be. I did inform the front desk the next morning and requested a late check-out due to the lack of rest.
It’s disappointing because I truly enjoyed everything else about my stay, but the AC issue made it hard to fully relax. I would love to return, but I’m hesitant until I can be sure this problem has been addressed.