On the first night of our arrival, we discovered that there was no heating and no hot water in our room. The following morning, we received news of a sudden bereavement in the family and had to return to our home town, which is a two and a half hour drive away, to attend a funeral. Before leaving, all guests in our party were forced to take cold showers due to the lack of hot water. This made us unwell and affected the start of our stay.
I have existing health conditions, including a recent case of pneumonia for which I had been vaccinated only a few days beforehand. Sadly, the cold temperature and lack of hot water caused me to become ill again.
When we returned to the hotel, we found a note from the management apologising for the inconvenience. Although the gesture was acknowledged, it was not enough considering the seriousness of the issues and the impact they had on our wellbeing and overall experience. These circumstances have unfortunately spoiled what should have been a comfortable and restful stay.
We normally plan to make an annual booking every November. However, after this experience, we may need to consider taking our business elsewhere unless the matter is properly addressed.
Mr Jamal.