10/10
Arrived at reception to find they had no booking for me. I showed the receptionist my booking email and that I had booked a double room for 3 nights and an extra night in single on the Thursday. I was only offered a single room for the entire stay which I went to see but the bed was attached to the wall and I couldn’t spend 4 nights there with my muscle cramps that’s why I had booked a double.
They managed to sort it out for me to have a double for 2 nights and single for 2 nights as they were fully booked and if a cancellation came up then I may be able to have a double room and I changed rooms on Saturday
The staff have been wonderful and I cannot thank them enough for making my stay so comfortable.
The receptionist was most professional and resolved a difficult start.
All staff I encountered have been very helpful and pleasant and will happily return if they will have me.
Jayne
Viaje de 1 noche