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Hotel Xbalamqué Boutique & Spa

3.0 star property
Hotel with spa, near Plaza Las Americas

Choose dates to view prices

In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $35
$47 total
includes taxes & fees
Jun 19 - Jun 20

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Desk, bed sheets

Standard Room, 1 Bedroom

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | Desk, bed sheets

Standard Twin Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Desk, bed sheets

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk, bed sheets

Suite with Street View

  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Standard

Desk, bed sheets

Double Room Standard

  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Room Standard

Desk, bed sheets

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Xbalamqué Theater - 1 min walk - 0.0 km
  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 8 min walk - 0.7 km
  • Mercado 23 - 8 min walk - 0.7 km
  • Plaza 28 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Marquesitas Ricky - ‬4 min walk
  • ‪Fish n' Fries - ‬4 min walk

About this property

Hotel Xbalamqué Boutique & Spa

  • When you stay at Hotel Xbalamqué Boutique & Spa, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Autóctona, one of 2 restaurants, serves Mexican cuisine. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 90 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 1 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach shuttle (surcharge)

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Laundry service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Free pool cabanas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1990
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Window screens

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Autóctona - Overlooking the pool, this theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 150 to 500 for adults, and MXN 150 to 300 for children
  • Airport shuttle service is offered for an extra charge of MXN 4000 per vehicle (roundtrip, maximum occupancy 4)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and bus station shuttle service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 7 costs MXN 800 (roundtrip)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-007318/2025

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Is there a pool at Hotel Xbalamqué Boutique & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamqué Boutique & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Xbalamqué Boutique & Spa?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Xbalamqué Boutique & Spa?

Yes, an airport shuttle is available. The charge is MXN 4000 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Xbalamqué Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamqué Boutique & Spa?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel Xbalamqué Boutique & Spa and nearby?

Hotel Xbalamqué Boutique & Spa has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamqué Boutique & Spa?

Yes, there are 2 onsite restaurants, featuring Mexican cuisine and pool views.

What's the area around Hotel Xbalamqué Boutique & Spa like?

Hotel Xbalamqué Boutique & Spa is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 9 minutes' walk from Benito Juarez Municipal Building. Travelers give top marks for the hotel's prime location.

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Reviews

Hotel Xbalamqué Boutique & Spa Reviews

7.2

Good

7.4

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities

Popular mentions

Room
Service staff
Restaurant
Air conditioning
Bed
Location
Bar
Lobby
Spa
Internet

Reviews

Verified

8/10 Very good

Good location to stay with the locals.
Zlati, 1-night trip
Verified

10/10 Exceptional

Staff very friendly
Laura, 1-night trip
Verified

6/10 Good

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Veronica, 1-night trip
Verified

10/10 Exceptional

The location close to public transportation is perfect
Arturo, 7-night trip
Verified

10/10 Exceptional

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
ROBERTO, 3-night trip
Verified

8/10 Very good

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
PRASOON, 4-night trip
Verified

10/10 Exceptional

I could rest very good at the place.
Alvaro, 1-night trip
Verified

10/10 Exceptional

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Tatiyyanah, 7-night trip
Verified

6/10 Good

Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Jerry, 1-night trip
Verified

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip
Verified

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night trip
Verified

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip
Verified

10/10 Exceptional

Very good service
Jesus Antonio, 1-night trip
Verified

6/10 Good

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Maria, 2-night trip
Verified

10/10 Exceptional

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Destiny, 5-night trip
Verified

8/10 Very good

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Armine, 3-night trip
Verified

8/10 Very good

This hotel has a beautiful interior. Never seen another like it. Rooms are simple but clean. Have stayed here a few times and love the Aztec decorum.
Edwina, 2-night trip
Verified

10/10 Exceptional

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Aysegul, 4-night trip
Verified

4/10 Fair

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Luke, 1-night trip
Verified

10/10 Exceptional

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.
Arden, 7-night trip
Verified

6/10 Good

They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Vanessa, 3-night trip
Verified

10/10 Exceptional

I had a time here the customer service was exceptional. They were honest and catering. I stayed for one night only because I ended up coming to Mexico earlier than planned but even still I was properly tended to. Yes the standards are different but when you come from another country it’s best to embrace the different standards of living. The massage I got here was literally out of body. Beyond what I needed and it carried me the rest of the trip. I would definitely recommend this place.
Verified

6/10 Good

The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.
Vivian, 2-night trip
Verified

6/10 Good

Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
DAVID, 4-night trip
Verified

2/10 Poor

A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Jeffrey, 9-night trip