Avoid this company at all costs! Their listings are completely misleading. I booked the "deluxe studio" for 5 nights. Looks great in the pics but we all know that's always a bit "filtered" so fine. But when the listing promises 100% Egyptian cotton sheets, a down comforter, and a memory foam mattress -- and what you find instead is a crappy old mattress, a foul-smelling blanket as opposed to a comforter, and no sheets at all? That's not fine. The ceiling looked like it was about to collapse, and the place was dingy and dirty overall. I had to stay the first night because it was very late when I checked in and too late to make other arrangements however I knew staying 4 more nights was out of the question. I left first thing in the morning, shared my dissatisfaction with the company before leaving, and requested a refund for my 4 unused nights based on how misleading and essentially dishonest the listing was. They of course refused to refund my money and then ignored all my subsequent messages. There are so many great little hotels in Hanoi that are honest, in much better locations, and for less money. Don't make the same mistake I did!