The hotel was wonderful and Sofia Maria, at the front desk was amazing. She did everything possible to make our stay lovely and comfortable. As far as the location is concerned, we were very surprised to find that it is located up a very steep hill about a mile from town and the taxi service is almost non-existent. We found it almost impossible to get to the hotel once you get off of the ferry. The hotel has no transportation. If you do find a ride they charge you 35 Euros. We had to go to one of the waterfront hotels and convince a staff person to take us up Of course, they charged us the 35 euros to help us. That said, each time you want to go into town or visit the other amazing towns of Lake Como by ferry, it will cost you 70 euros round trip . It is possible to walk down, which they told us was a 10 minute walk but it took us 45 minutes. We highly recommend the hotel, but only if you have a car. The restaurant for breakfast was wonderful and dinner was delicious, sitting outdoors with an amazing view and wonderful service. We loved the hotel and would stay again if we had a car.