6/10 Bueno
20 feb. 2026
First the staff was incredible every single interaction i had was welcoming and professional. Vincci was especially helpful and knowledgeable about the things Borocay had to offer that was in our interests.
Now for the hotel. It needs a lot of work, I mean a whole lot. A lot things from floors, walls, trim, fixtures, needs a lot of attention. Even in the restaurant upstairs the floors are in bad condition and needs to be replaced. Cosmetics issues everywhere and it makes the hotel look really bad. Not sure if it is the owners just being cheap and not caring but with a staff life that the hotel should match their energy. They take pride in their job and the owners should take pride in their investment. Also the security that stands all day should have a rubber mat to stand on during their long hours.
I was told they plan to install elevators in the future and that will help them a lot but again the hotel needs a lot of TLC to give it a better appearance. The hotel is in a great location next to the mall, beach, and all types of restaurants. I hope they fix up this hotel and having it looking nice and not neglected.
richard
richard, viaje de 9 noches
Opinión verificada de un huésped de Hoteles.com
