This was listed as a 4 star hotel - it certainly is not that. It is however very clean, comfy and well located. The vast majority of staff I found to be friendly and helpful, especially Marcol. There is one male staff member who worked the night desk several nights who was rather rude and unprofessional. I like nightlife and will frequently arrive back at the hotel later than most other guests. He had the front doors locked - no problem - except when I was finally able to get him to come open them, he seemed quite irritated with me. He would sleep I’m the lobby on the couch, which I don’t care about, but at least 3 times he would say rude things to me until I finally had to say something to him. That seemed to change his behavior, but I shouldn’t have to be put in that position. Overall, the hotel stay was a positive experience and I would stay there again.