The staff were all very pleasant and friendly but there is definitely a lack of communication between them. I encountered a few issues with my reservation and keys, and some of the counter staff didn’t seem to know how to remedy the situation, so I ended up requesting management to get satisfaction. However, having said all of that, EVERYONE was sincerely polite and kind, the room was awesome and the breakfasts delicious, with lots of variety of food items. I’d stay here again.