4/10 Regular
1 sept. 2025
I stayed at Hotel Selection Pattaya. The most notable point is the location—being so close to Runway Street Food and Soi 6 is definitely a big plus.
That said, in my case, despite booking a suite room, I unfortunately encountered an issue where none of the room lights could be turned off. While I appreciate the quick response after I called, I had concerns about the way the situation was handled afterward.
The maintenance staff entered the room with a stepladder, opened the inspection panel, and started repair work around midnight. At that point, I would have expected to be offered another room immediately, but instead I had to suggest it myself before being moved to a different room.
As a Japanese guest, the language barrier and communication made the situation even more concerning. I understand that equipment problems can happen, but I believe the guest service and hospitality could have been handled better.
Although I only stayed one night in a city-view suite, I was disappointed that there was no word of apology or sign of sincerity even at check-out. I sincerely hope to see improvements in guest relations going forward.
Matsumaru
Matsumaru, viaje de 1 noche
Opinión verificada de un huésped de Expedia
