2/10
The stay was adequate enough but upon checkout, we thought the amount seemed higher than what we thought - mentioned to the person at the front desk that it was booked through Hotel.com and they said- “yes and you pay here” so I paid the amount and then checked my booking which was 43.00 less. The booking had all of our details and provided a total amount (taxes included), which was 276.76. The hotel charged more 319.44. Truthfully we would have stayed at a different place. I am sorry but this was not an over 300.00 a night stay, it just wasn’t. So before you pay here, make sure you check your booking and DO NOT pay if it is more. I was told that the hotel would not issue a refund in the amount that was overcharged. This is terrible customer service on the hotel and hotel.com. This is false advertising.
Heidi
Viaje de 1 noche en familia