We booked a stay here for our anniversary and were deeply disappointed. The manager was working alone when we checked in and didn’t show us to our carriage accommodation, so we had to find it ourselves with no explanation. The room itself looked lovely, but within 40 minutes of arriving, four different people wandered into the supposedly private hot tub area, and a couple even walked right into our room while we were undressing.
It was incredibly intrusive and upsetting — even after shouting at them to leave, they continued to look around and take the cover off the hot tub. The hotel advertises this as a private room with a private hot tub, but it’s anything but. A single sign telling guests to stay away is useless — there should be proper access control or a gate.
To make things worse, the phone in the room didn’t work, and when I tried calling reception from my mobile, I was left on hold for 20 minutes. Although another room was offered, we were too shaken up to stay. We didn’t even stay for dinner — we just wanted to leave.
For the price we paid, this experience was unacceptable and completely ruined our anniversary. Would not recommend.