I love this place but had to cancel my last night of a 2 night stay. Hotels.com were very eager to help me get a refund for the one night, but New Harmony Inn wouldn't even accept their calls. Michael at New Harmony was very unprofessional and said a housekeeper must have checked us out early, he had no record of it. Even told Hotels.com we stayed both nights. When I called and questioned him, he said he glanced at dates wrong, but was unwilling to contact Hotels.com or accept their calls afterward. He said his supervisor was on vacation and had just left, no one was in charge. Very, very disappointed in their customer service. I hope Rose, the manager will make this right when she returns from vacation and reads this. I even asked for the owners information but Michael said he didn't know, they lived in another state. We could hear Michael and a girl giggling in the background during our 20 minute conversation.