My stay at Sol Tropikal was overall good, but there are a few things that could definitely be improved.
The food was nice and tasty, especially the beef, pasta and panna cotta. I enjoyed most of the meals, although sometimes the food was more warm than hot. It would be better if the chefs could make sure the food stays hot enough during serving.
The rooms were neat, tidy and comfortable. Housekeeping did a good job keeping everything clean throughout my stay, and the balcony area was nice to relax on.
One thing I struggled with was communication with some of the staff because many of them were not able to speak English well, so I didn’t really find the staff very engaging.
I was also disappointed with the water situation. I had two bottles in my room when I arrived, but nobody explained that I was supposed to keep and refill them. I assumed fresh bottles would be provided. When I asked reception for another bottle of water, I was told guests only get two bottles and that I should buy water from the lobby shop instead. Considering I paid for all inclusive, I honestly felt disappointed that they couldn’t provide one extra bottle, especially since I would have reused it for refills afterwards.
Having stayed at another Melia hotel before, I personally didn’t feel this one matched the same standard. Overall the stay was okay and I would rate it 7/10.
