2/10 Mediocre
19 de mayo de 2017
Be outside!
When I arrived in this hotel they didn't know about my booking. Then I've presented then my reservation, afterwards they told me it was ok, then asked for payment. I told them I was charged by hotels.com. They check again my reservation and agreed I've paid all. The room was not that one I've booked, view to the river, but I didn't refuse it, because I was tired and want sleep a little bit before hiking. In fact, you can't sleep people talk so lauder and the room are not sound proof. The room smelling really bad, bed linen not clean, you can see black spot in the roof and wall that means humidity.
Next day when I went to check out, the lady in the reception ask me again if I've paid my room. After I tell her to check my reservation, she still ask me again if I have paid my room. Or maybe if I have eat breakfast I not paid. By the way, if I don't like the cleaning of the room, I don't trust the food.
Francisca de Assis
Opinión verificada de un huésped de Hoteles.com