Hotel was good , but when we checked in got told restaurant was closed,we decided to have a few drinks at the bar, we went to bar and no one there another couple had been waiting a while gave up and went upstairs, so I went to reception to ask if bar was open, I got told yes il send someone, barmaid came over not looking impressed and couldn’t go any slower , rather than serving us she messed about first , finally got our drinks, there was no politeness from her then she disappeared again, other people came and left because she wasn’t there, after around 30 mins we wanted to order another drink, I went to reception again, and same girl shuffled out and appeared to sigh as she passed us and disappeared again, we were going to have another drink but just seemed that we weren’t welcome in the bar, I have been in a few mercure hotels and not received this quality of service before.