8/10 Muy bueno
17 ago. 2025
Would Return Despite Issue
Location, great. Renovation/room/bathroom updates, great. Option to dine on site, great.
As we readied ourselves to check out I became aware that a jar of higher end face cream was not on the bathroom counter. I use this every morning. I checked the immediate area and the waste basket, just in case. No luck.
The room was straightened while we were out the previous day. I didn’t notice the jar as another product is used for PM routine.
I made mention of this at check out. The person I spoke with did reach out to housekeeping, which I didn’t understand. The jar was not missing or misplaced. The jar was gone. The only other person (s) in our room was housekeeping.
I will always believe the jar was removed from our guest room. I think the person I tried to explain this to was defensive and not remotely sympathetic. He had made up his mind and my story did not sit well with him.
Nancy
Nancy, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com