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Aparthotel

Riviera Mackay

4.0 star property
Mackay city-center apartments with kitchens

Choose dates to view prices

In the heart of a vibrant shopping district, Riviera Mackay offers upscale comfort. Unwind on the rooftop terrace, utilize dry cleaning and laundry services, or take advantage of nearby health club access. With concierge services and luggage storage at your fingertips, you'll feel right at home.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Laundry facilities
  • Parking available
  • Free WiFi
  • Air conditioning
  • Lounge area

Main amenities (12)

  • 28 smoke-free apartments
  • Housekeeping once per stay
  • Rooftop terrace
  • Self parking
  • Terrace
  • Air conditioning
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Barbecue grills
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Kitchen
  • Separate dining area
  • Living room
  • Television
  • Terrace
The current price is $135
$135 total
includes taxes & fees
Apr 19 - Apr 20

Room options

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Showing 8 of 8 rooms

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room | 42-inch LED TV with satellite channels, TV, DVD player

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony | Desk, laptop workspace, blackout drapes, soundproofing

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony | Desk, laptop workspace, blackout drapes, soundproofing

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Premium Apartment

Desk, laptop workspace, blackout drapes, soundproofing

One Bedroom Premium Apartment

  • Sleeps 2

View all photos for One Bedroom Riviera Apartment

Desk, laptop workspace, blackout drapes, soundproofing

One Bedroom Riviera Apartment

  • Sleeps 2

View all photos for Two Bedroom Premium Apartment

Desk, laptop workspace, blackout drapes, soundproofing

Two Bedroom Premium Apartment

  • Sleeps 4

View all photos for Two Bedroom Riveria Apartment

Desk, laptop workspace, blackout drapes, soundproofing

Two Bedroom Riveria Apartment

  • Sleeps 4

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About the neighborhood

Map
5 - 7 Nelson St, Mackay, QLD, 4740

What's nearby

  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Caneland Central - 3 min walk - 0.3 km
  • Artspace Mackay - 7 min walk - 0.6 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km
  • Harrup Park - 5 min drive - 3.0 km

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 9 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Mojos - ‬8 min walk
  • ‪Austral Hotel - ‬5 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk
  • ‪The Bavarian - ‬6 min walk

About this property

Riviera Mackay

Take in the views from the rooftop terrace when you stay at Riviera Mackay. Apartments feature bonuses like kitchens and washers/dryers, along with furnished balconies and LED TVs. Fellow travelers love the overall property condition.

At a glance

DONE

Property size

    • 28 apartments
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.9 percent for credit card payments
    • The front desk is open Monday to Friday (9:00 AM – 5:00 PM), Saturday to Saturday (9:00 AM – 5:00 PM), and Sunday to Sunday (9:00 AM – 4:00 PM)
    • Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Reception hours are 10 AM-2 PM on public holidays.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (AUD 7 per day)
    • Uncovered onsite extended parking (AUD 7 per day)
    • Height restrictions apply for onsite parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • Uncovered self parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)
  • Height restrictions apply for onsite parking

Family friendly

  • Cribs (infant beds): AUD 10.0 per stay

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Freezer
  • Free tea bags/instant coffee
  • Toaster
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Designer toiletries
  • Towels provided
  • Hair dryer

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 42-inch LED TV with satellite service
  • DVD player

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Barbecue grill

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Restaurant dining guide

Location highlights

  • Near the boardwalk/promenade
  • Near the airport
  • In the shopping district
  • In the city center
  • Near outlet shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 28 rooms
  • 11 floors
  • 1 building
  • Built in 2015

Fees & policies

Refundable deposits

  • A damage deposit of AUD 200.00 will be collected before check-in

Optional extras

  • Early check-in can be arranged for an extra charge of AUD 50.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of AUD 50.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.9 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 10.0 per stay

Parking

  • Uncovered self parking costs AUD 7 per day
  • Uncovered extended parking costs AUD 7 per day
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Frequently asked questions

Does Riviera Mackay offer free cancellation for a full refund?

Yes, Riviera Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Riviera Mackay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Riviera Mackay?

Yes. Self parking costs AUD 7 per day. Extended parking costs AUD 7 per day.

What are the check-in and check-out times at Riviera Mackay?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge of AUD 50.00 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50.00 (subject to availability). Contactless check-in and check-out are available.

Does Riviera Mackay have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

Does Riviera Mackay have any outdoor private spaces?

Yes, each apartment features a furnished balcony.

What's the area around Riviera Mackay like?

Riviera Mackay is in City Centre, a short 3-minute walk from Bluewater Lagoon and 3 minutes' walk from Caneland Central.

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Reviews

Riviera Mackay Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities

Popular mentions

Location
Apartment
View
Service staff
Cleanliness
Bed
Walking
Restaurant
Room

Reviews

Verified

10/10 Exceptional

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Clive, 1-night trip
Verified

8/10 Very good

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren, 1-night trip
Verified

8/10 Very good

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Darren, 1-night trip
Verified

6/10 Good

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
Christine, 3-night trip
Verified

10/10 Exceptional

As always i enjoy my stay here.
Guy, 7-night trip
Verified

8/10 Very good

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Erin, 12-night trip
Verified

6/10 Good

Rooms and balcony needed a better clean
Craig, 3-night trip
Verified

10/10 Exceptional

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Clive, 1-night trip
Verified

10/10 Exceptional

Nikki is great
Kim, 3-night trip
Verified

8/10 Very good

Was a nice and quiet room and very spacious
Paris, 4-night trip
Verified

4/10 Fair

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Wendy, 2-night trip
Verified

10/10 Exceptional

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
I, 6-night trip
Verified

8/10 Very good

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Carolyn, 2-night trip
Verified

10/10 Exceptional

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Anne, 1-night trip
Verified

6/10 Good

you could hear people in other rooms at 5am in the morning
Darren, 3-night trip
Verified

10/10 Exceptional

Reception was lovely
Jennifer, 1-night trip
Verified

10/10 Exceptional

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Guy, 7-night trip
Verified

8/10 Very good

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Zaneta, 2-night trip
Verified

10/10 Exceptional

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Sandra, 3-night trip
Verified

10/10 Exceptional

Clean and spacious
Donald, 1-night trip
Verified

8/10 Very good

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Joanne, 1-night trip
Verified

4/10 Fair

Will not stay again.

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
1-night trip
Verified

10/10 Exceptional

Paying for parking in Mackay. Just milking people
Dwayne, 2-night trip
Verified

10/10 Exceptional

Riviera is the Best

The best place to stay in Mackay
Allan, 7-night trip
Verified

4/10 Fair

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
David, 3-night trip