4/10 Regular
23 de marzo de 2025
Never again!
Last time we stayed, we had a lovely room, comfortable stay and an amazing breakfast. This time the room was tired, in need of a fix up, the paint was flaky, ceiling paper was peeling, curtain rail was balanced so it tipped and nearly fell off when you touch the curtain, radiator nob was just balanced and took less than a minute for us to fix it back on, shower tray nearly overflowed, was blocked, toilet was constantly running, looked inside the cistern and took 2.sweet wraps out, then it worked fine. Lift was out of order and restaurant closed. Fire alarm went off after midnight and we evacuated, we found people standing on the hotel steps smoking, no member of staff, after a while people started to go back in so a member of staff must of told them it was safe but no one to k our room number or names to make sure we had got out the building safely. After that we had a really uncomfortable night, next morning the alarm went off again and the staff member that came outside thanked us for evacuating and commented that out of the whole hotel only the 4 of us had come out, asked us to wait until she gave us the all clear.,again no registered called. If it had of been a real fire the fire fighters wouldn't of known who was in or out of the building so overall we wouldn't stay again as staff are not trained to follow the fire evacuation process, so we don't feel safe staying there.
Nicola
Nicola, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
