Stayed as a birthday treat with my sister, and we enjoyed every minute! As soon as we arrived we were greeted with a welcome drink and check-in was efficient. The lobby was impressive, beautifully decorated and impeccably clean. Our room was even better, we were upgraded and given twin beds as requested, on the 18th floor with a great view of the city and beach! They even had a complimentary fruit bowl waiting for us. The room itself was modern and super spacious, had everything you needed and the bathroom had both a huge bath and a high-powered shower which was a godsend after long days exploring!
Make sure you take advantage of the outside pool and hot-tub too! There is a wonderful view from there and it was empty every time we went so you don't need to fight for a spot. As well there is a huge gym and classes guests can take.
The most important part i must mention is the staff at Diamond Bay Hotel, they are AMAZING!! We had a mishap at the beginning of our trip, and special thanks to Mr. Duc Nguyen was attentive enough to inquire if anything was wrong; after we had explained he got the manager involved and they managed to track down the company and got us our belongings back within a day! That's real customer service! Everyone was super friendly and helping us with directions and booking tickets to Vinpearl Land. As well the manager personally delivered a birthday cake to us, so lovely!
Overall a GREAT stay so Thank you DBH we will definitely be returning in the future!