We had a very disappointing stay with multiple serious issues.
Check-in was difficult and confusing. We received a large volume of pre-arrival emails with repetitive and sometimes incorrect information, and it took over an hour to get the correct access instructions, including being given the wrong entry code. Arrival was also unclear regarding the correct unit location.
Once inside, using the washing machine caused immediate flooding in the kitchen. We had to use all available towels to clean it up, leaving us without towels afterward. The laundry instructions also did not match the actual machines, and laundry was a key reason for booking.
Cleanliness was an issue as well—we found multiple worms in the bathroom during our stay.
Due to the problems, we were moved to a different apartment for the second night, which required packing up and relocating mid-stay. Additionally, although we were offered a later checkout, a cleaner entered shortly after the original checkout time.
Overall, the stay fell well below expectations in terms of communication, cleanliness, and functionality.