I booked a room under "H Suite at Rainbow Paradise, Georgetown" through Expedia. Upon arrival at the hotel reception counter, i was told to contact a private number for check-in because the room was "owned by private" and NOT under hotel management even though is within the same building. I was puzzled and I contacted the private number and was instructed to take the hotel lift and proceed to wait at 22nd floor. I waited for 15 minutes and a guy came up and lead us to our room. Once he open the door, this is my comment
1. the room is smelly, the exposed wiring, the wall and ceiling paint peeling off, bath tub is dirty, etc.
2. air-con was functioning for 5min, and then cranking sound pops up and it stops
I went to the hotel reception to request for a change of room and was told the following
1. the meaning of private own rooms are any problem with the rooms are not their responsibility. they "sold off" few hotel rooms to third party and all services are privately managed
2. all facilities and room services provided by the hotel side, if any usage, i have to pay separately to the hotel
3. i will have to pay for a new room that is managed by the hotel management side if i wanted to change room
This leave me no choice but to pay again to change to a room under the hotel management side. I am sharing my lesson learnt to everyone including Expedia!