2/10 Mediocre
5 jul. 2025
Harbour Hotel, Salcombe.
The Hotel was welcoming, clean and well presented. Our issue was our room 303. On entering the room it was very hot. We opened windows straight away and on doing so we realised that a vey noisy kitchen extractor or some sort of fan system was right outside our window, as well as the room windows were on road level. The staff member who showed us to the room mentioned the heat and said they were fully booked and directed us to a fan and recomendend using it. This was an old fashioned fan which was also noisy. We did return to reception and complained about thr heat and noise. Again we were told the hotel was full. We had an aweful nights sleep as the room was very hot and noisy. We again returned to reception in the morning to complain politely and look to move rooms. We were given another fan and told the hotel was full.
Needless to say, we had 2 aweful nights sleep and were offered nothing but inadequate fans and apologies from the staff. We dont for on minute blame the staff, but this room needs condeming. It was presentable but not appropriate for a hotel break. My wife and I celebrating our anniversary were pretty devastated and were offered no resolution and this experience spoilt our weekend.
Mathew
Mathew, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
