2/10 Mediocre
15 de noviembre de 2025
I would like to file a formal complaint regarding the treatment I received from your staff during my stay. I was subjected to discriminatory behavior, which I can only deduce was due to the simple fact that I was traveling alone.
Personal prejudices of any staff member should never interfere with their professional duties. What happened was not only inappropriate but serious, unacceptable, and entirely contrary to the standards of hospitality a property like yours should uphold.
Additionally, I was surprised to learn that the hotel does not provide regular room cleaning, and that if a guest wishes to have their room cleaned, they must pay an extra fee. This is highly irregular and does not align with the basic services expected from a hotel.
I request that this situation be investigated and that I receive an explanation, as well as information on the corrective measures that will be taken to ensure no other guest has to experience similar issues.
dalia
dalia, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com































