From the moment we entered we felt honored and welcomed. The rooms were spacious (if you’ve traveled in Japan you know the rooms are usually small - I’m 6’2” and I felt comfortable and I could even do stretches on the rattan floor.) Great views from windows that open. We opted for breakfast and dinner included. Deeeellicious! -oishii desu! No 2 multi-course meals were the same, other than they were unique and filling! We did not have to get any other meals while in Matsumoto. There are 3 well- equipped onsen with multiple pools of varying temperatures. One onsen was men-only, the second women-only and the third was mixed gender, so my girlfriend and I could relax together. It’s a short walk and quick bus ride to city center. We went for a hike/walk up the hill and saw a firefly-breeding project with a few fireflies! Water available in the lobby. On Sunday night, we were greeted with a youth group randomly playing drums at the local park next door. It was entertaining local culture. Any requests, like ice, was accommodated immediately. We are older, seasoned travelers and this was one of the best expenses we've ever had. HIGHLY RECOMMEND.