4/10 Fair
Jun 30, 2021
This place has fallen on hard times
So obviously the hotel industry is hurt during the pandemic, but the description of this hotel is misleading. It promised bottled water and welcome drinks: neither were available as the hotel doesn’t have the money for it anymore. In the room I was in was an ant graveyard - countless dead ants over all surfaces (counter, toilet, shower, toilet paper, even some in the bed). I spent the first 30 minutes of my stay cleaning up the room with sanitary wipes. Grime, cobwebs, and dead ants covered wipe after wipe. No TVs in the hotel work on account of lack of money. All the lightbulbs in my room were missing due to lack of income. It’s clear this place has fallen on hard times but it’s a farce to still call it a 3.5 star hotel. The location, however, is perfect as you’re in a 16th century Portuguese fortress
Michael
Michael, 1-night trip
Verified Hoteles.com guest review