2/10 Mediocre
2 abr. 2025
Double booked the room I paid for.
Booked this hotel two weeks in advance, paid for a "Deluxe" room which is a larger room with an ensuite with a bath tub and a balcony.
When I arrived I was dismayed to find that I had been allocated a tiny room at the top of the building with no bath and no balcony.
To make matters worse, there was no remote control provided for the TV, so not only did I have to deal with claustrophobic conditions, but I didn't even have a distraction.
I was woken by a fire alarm going off for at least 10 minutes, and then later by a staff member finally bringing me a TV remote.
I did of course complain about the room allocation, and was assured that I would be moved the next day, but the staff member who brought the remote control seemed to have no knowledge of this.
I later left and found somewhere else to stay.
SO disappointing because when I stayed before, the room was great.
Cliente verificado
Viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
