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Mercure Hai Phong

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Aeon mall lê chân hải phòng

Choose dates to view prices

In Ngo Quyen, Mercure Hai Phong offers a luxurious retreat. Unwind at Bloom Spa, sip coffee in the cafe or indulge in shopping on site. With an outdoor pool and sun loungers plus helpful concierge services and high-speed WiFi, guests enjoy the perfect balance of relaxation and convenience.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Pool
  • Airport transfer
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's club (free)
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is $62
$70 total
includes taxes & fees
Dec 27 - Dec 28

Why we love this property

Blissful spa days
This hotel offers a full-service spa open daily with massages and body treatments. Unwind in the sauna and steam room, or stay active in the fitness room.
Artistic city center retreat
Marvel at local artists' vibrant showcase in this luxury hotel. Tucked perfectly in the city center, creative energy flows through every space.
Diverse dining options
Savor Asian cuisine at the restaurant, relax at the bar, or visit the cafe. Organic, locally-sourced meals include vegetarian and vegan options.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Down comforters, minibar, in-room safe, desk

Apartment, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washing machine
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
LCD TV
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

Deluxe Suite, 1 King Bed, Club Lounge Access | Down comforters, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Separate bedroom
Down duvet
Day bed
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Club Lounge Access

Privilege, Room, 1 King Bed, Club Lounge Access | Down comforters, minibar, in-room safe, desk

Privilege, Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds, Club Lounge Access

Down comforters, minibar, in-room safe, desk

Privilege, Room, 2 Twin Beds, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Studio, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
LCD TV
Day bed
Down duvet
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Studio, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
LCD TV
Day bed
Down duvet
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms

Highchair, eco-friendly cleaning products

Standard Apartment, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Apartment, 3 Bedrooms

Down comforters, minibar, in-room safe, desk

Deluxe Apartment, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | Down comforters, minibar, in-room safe, desk

Presidential Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Apartment, 3 Bedrooms

City view

Standard Apartment, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Day bed
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 6
  • 3 Queen Beds

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includes taxes & fees
Dec 13 - Dec 14
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About the neighborhood

Map
12 Lach Tray Street, Le Chan Ward, Hai Phong, 180000

What's nearby

  • Lach Tray Stadium - 2 min walk - 0.2 km
  • Hai Phong Opera House - 12 min walk - 1.0 km
  • Hai Phong Museum - 15 min walk - 1.3 km
  • Du Hang Pagoda - 18 min walk - 1.6 km
  • Aeon mall lê chân hải phòng - 3 min drive - 2.6 km

Getting around

  • Haiphong (HPH-Cat Bi) - 17 min drive
  • Hai Phong Train Station - 11 min walk
  • Ga Uong Bi Station - 29 min drive
  • Ga Mao Khe Station - 39 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bà Cụ 51 Lạch Tray - ‬6 min walk
  • ‪Bánh Đa Cua Bà Cụ - ‬3 min walk
  • ‪Cà phê cốt dừa cô Hạnh - ‬7 min walk
  • ‪Bánh đa cua bể Cầu Đất - ‬7 min walk
  • ‪Bánh đa cua 48 Lạch Tray - ‬5 min walk

About this property

Mercure Hai Phong

Located just 4.1 mi (6.6 km) from the airport, Mercure Hai Phong offers a shuttle (available 24 hours). You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages or body treatments. Other highlights at this luxurious hotel include an outdoor pool, a free kid's club, and a poolside bar.

At a glance

DONE

Hotel size

    • 233 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys

What to do

  • Shopping

Working away

  • Business center
  • 6 meeting rooms
  • Computer station
  • Conference center (3714 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Doorbell and phone notification

Room amenities

Be entertained

  • 49-inch LCD TV

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Window screens

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Alarm clock
  • Free crib/infant bed
  • Day bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.

Dining

Cuppa Gourmet Café - Onsite bar.
Flame Grill & Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 270000 per person
  • Airport shuttle service is offered for an extra charge of VND 356400 per vehicle (one-way, maximum occupancy 3)

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Frequently asked questions

Does Mercure Hai Phong offer free cancellation for a full refund?

Yes, Mercure Hai Phong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Hai Phong?

Yes, there's an outdoor pool.

Are pets allowed at Mercure Hai Phong?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Hai Phong?

Yes, there's free self and valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Mercure Hai Phong?

Yes, an airport shuttle is available. The charge is VND 356400 per vehicle one-way.

What are the check-in and check-out times at Mercure Hai Phong?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Mercure Hai Phong and nearby?

Mercure Hai Phong has a spa and an outdoor pool, as well as a fitness center.

Are there restaurants at or near Mercure Hai Phong?

Yes, Cuppa Gourmet Café offers Asian cuisine.

What's the area around Mercure Hai Phong like?

Mercure Hai Phong is in Ngo Quyen, a short 13-minute walk from Hai Phong Opera House and 2 minutes' walk from Lach Tray Stadium.

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Mercure Hai Phong Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

I would have given 5 stars of not for the surprise check by immigration/police together with the hotel manager on 5/12. Worse is the immigration officer asking for my visa😲, don't they know Singaporean are visa free for 30 days?. This is my first time re encountering immigration check on my visit to Vietnam.
Serene, 6-night trip

8/10 Very good

Great location and fantastic hotel
Jiantao, 2-night trip

10/10 Exceptional

Nice place to stay in
Teck Meng Wilson, 4-night trip

10/10 Exceptional

Very nice stay experience.
3-night trip

8/10 Very good

Great place to stay in Haiphong

Our visit was great. Bed is comfortable, room is clean and in good size, shower and bathroom is nice. Seems modern. However, room has bad sound isolation. Could hear sound from room next door and hallway. Service both at check-in (5th floor) and first floor entry was great. Staff is friendly. Located on a busy and buzzling street. Plenty of outside local eating places nearby. Overall we had good stay, and could easily come back.
Robert Viet, 2-night trip

10/10 Exceptional

Great customer service and beautiful hotel

10/10 Exceptional

Nice and centrally

Everything was just great.
Kim, 1-night trip

10/10 Exceptional

Great location in Hai Phong. Staff was very helpful and friendly.
Tracy, 4-night trip

10/10 Exceptional

Great rooms
vu, 3-night trip

10/10 Exceptional

people nicely very clean ,my room very beautiful ,the room agonizing are very comfortable ,and clearly i love it, coming back I'll stay again, thanks!
Leha, 5-night trip

10/10 Exceptional

friendly staff
Srecko, 4-night trip

8/10 Very good

I wanted to enjoy the lounge in 27th floor but it's closed at night.
Yoshiyasu, 1-night trip

10/10 Exceptional

We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
SON, 7-night trip

8/10 Very good

Four star hotel that was clean enough but very much was a three-star hotel in terms of quality cleanliness and access
Masoud, 3-night trip

10/10 Exceptional

Great hotel with superb breakfast. Fresh, sustainable and tasty. The location of the hotel is top. Close to good restaurants, running streak around the lake and the local brewery. Neighbour with the best “yellow chair” in HP.
Filip, 3-night trip

8/10 Very good

Very functional hotel. It was near to where we needed to be in Hai Phong
Michael, 2-night trip

10/10 Exceptional

Good location. Helpful staff. Good value.
Dave, 1-night trip

10/10 Exceptional

Clean and modern.
Cuong, 1-night trip

10/10 Exceptional

Great service overall
Long, 4-night trip

8/10 Very good

Good

Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Richard, 1-night trip

10/10 Exceptional

I love that the hotel was able to upgrade me due to false advertisement. The hotel is at its best. Beautiful view. Staff were all very nice and sweet.
1-night trip

8/10 Very good

Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Tracy, 1-night trip

10/10 Exceptional

The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Joanna Michele, 10-night trip

6/10 Good

Nice but too hot. Avoid in the summer.

Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Greg, 1-night trip

10/10 Exceptional

シャワーの圧力とお湯の温度が高ければベスト
Naoki, 1-night trip