The staff are polite, but their English communication skills are limited. Together with apparent understaffing, the overall service quality has room for improvement.
For example, there was no attention to parking arrangements or assistance with carrying luggage into the hotel. In addition, although the room instructions state that guests of three or more need to prepare the tatami themselves, this stay was for two guests only, yet guests were still required to handle it on their own, which is not very friendly to foreign travelers.
The hot spring water quality is excellent, and the facilities appear relatively new. However, some cracked flooring was observed around the outdoor area of the men’s bath, which could pose a safety risk at night if guests are not careful.
スタッフの対応は丁寧ですが、英語でのコミュニケーション能力はあまり高くなく、人手不足の印象もあり、全体的なサービス品質には改善の余地があります。
具体的には、駐車時に気づいてもらえず、荷物をホテル内へ運ぶ手助けもありませんでした。また、部屋の案内では「3名以上の場合は畳を自分で敷く」と記載されていますが、今回は2名での宿泊にもかかわらず、スタッフからは宿泊客自身で対応するよう求められ、外国人旅行者にはあまり親切とは言えません。
温泉の泉質は非常に良く、施設も比較的新しいですが、男湯の露天風呂周辺では床の破損が見られ、夜間は足元に注意しないと危険に感じました。