In the heart of Madrid, Hostal Charlotte is a charming retreat. Savor breakfast on-site or grab a snack from the vending machine and head up to the rooftop terrace. The coffee shop/cafe and bar offer perfect spots to unwind with free in-room WiFi.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive
Madrid Recoletos Station - 19 min walk
Madrid Principe Pio Station - 19 min walk
Madrid (XOC-Atocha Train Station) - 28 min walk
Callao Station - 1 min walk
Santo Domingo Station - 3 min walk
Gran Via Station - 4 min walk
Restaurants
Five Guys - 1 min walk
Terraza De Gourmet Experiencie Callao - 1 min walk
Papizza - 1 min walk
Ella Sky Bar Madrid - 1 min walk
Burger King - 1 min walk
About this property
Hostal Charlotte
Hostal Charlotte features a rooftop terrace and puts you just steps from Gran Via. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Also, Plaza de España - Princesa and Puerta del Sol are within just a 10-minute walk. The property is just a short walk to public transportation: Callao Station is steps away and Santo Domingo Station is 3 minutes.
At a glance
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Hotel size
10 rooms
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) 8:00 AM–11:00 AM on weekdays and 8:30 AM–11:30 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Facilities
Safe-deposit box at front desk
Rooftop terrace
Accessibility
Elevator
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning and heating
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Dining
Onsite venue - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately EUR 10 for adults and EUR 10 for children
Children & extra beds
Guests must contact this property in advance to reserve cribs/infant beds
Policies
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Luggage storage is available for a surcharge.
Also known as
Hostal Charlotte Madrid
Hostal Charlotte Hostal
Hostal Charlotte Madrid
Hostal Charlotte Hostal Madrid
Frequently asked questions
Does Hostal Charlotte offer free cancellation for a full refund?
Yes, Hostal Charlotte does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hostal Charlotte?
Sorry, pets aren't allowed.
Is parking offered on site at Hostal Charlotte?
Sorry, there's no onsite parking at Hostal Charlotte.
What are the check-in and check-out times at Hostal Charlotte?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
Is there an onsite casino at Hostal Charlotte?
No, this hostal doesn't have a casino, but Casino Gran Via (5-min walk) is nearby.
Are there restaurants at or near Hostal Charlotte?
Yes, there's an onsite restaurant.
What's the area around Hostal Charlotte like?
Hostal Charlotte is in Madrid Centro, a short 1-minute walk from Callao Station and 7 minutes' walk from Puerta del Sol.
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Reviews
Hostal Charlotte Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
9.2
Location
7.2
Staff & service
8.0
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Oct 25, 2025
Great stay. Clean rooms and awesome location.
Brenda
Brenda, 1-night trip
Verified
8/10 Very good
Oct 6, 2023
Fun Experience
We had two rooms with balcony, view of city, it was great experience everything were accessible restaurants , shows ,shopping and etc not having car using public transportation Reception was on seven floor, only couple of them spoke English.This hotel had a great charm. Availability of four people elevator was issue sometimes.I would recommend this hotel.
Mehdi
Mehdi, 3-night trip
Verified
8/10 Very good
Jul 12, 2022
Basic hotel well situated with nice view
The view from the terrace from our room on the gran via was exceptional. The rooms were basic ( what you just can expect from a 2 star hotel). The beds of the room with terrace was small (140) and to be avoided for a couple. Price was 575€ for 3 nights which is expensive for a 2 star hotel. Service was good and friendly.the hotel is very centrally located.
Jean-Marc
Jean-Marc, 3-night trip
Verified
2/10 Poor
Nov 11, 2022
They told me breakfast started 8 but it was opened 8:30 I don’t care about breakfast but we missed our bus I will send all the documents for you. Because we ruined all plans of day
InSung
InSung, 2-night trip
Verified
10/10 Exceptional
Mar 26, 2026
Muy buena ubicación
Juan Pablo
Juan Pablo, 1-night trip
Verified
10/10 Exceptional
Jan 25, 2026
Todo correcto
Jose Miguel
Jose Miguel, 1-night trip
Verified
4/10 Fair
Jan 11, 2026
La habitación no estaba disponible a las 15:00h.
Manuela
Manuela, 1-night trip
Verified
10/10 Exceptional
Dec 4, 2025
Buen desayuno, había tiendas cerca la cama es cómoda y el agua caliente fue perfecta. El punto de mejora es el elevador, ya es muy viejo y lento, por lo que lo hace limitado.
Israel
Israel, 1-night trip
Verified
8/10 Very good
Jul 27, 2025
El hostal está bastante bien, el desayuno en la terraza también pero el portal bastante dejado, la verdad que asusta nada más entrar. Recepción mal indicada y lo de dejar la habitación a las 11 en vez de a las 12 como es habitual.
Oscar
Oscar, 1-night trip
Verified
4/10 Fair
Jul 8, 2025
Esta propiedad el servicio es pesimo, el hostal queda en un noveno piso y después que subes hasta ese piso es que te indica que la recepción es en el séptimo piso en vez de tener un letrero que lo dijera desde el principio. Para colmo el acensor es pequeño. Las facilidades no estan mal ni la localización. Pero las toallas parecian que llevaban mil años utilizandolas estaban horribles. Y el servicio de la recepción pesimo ni plancha tenian
Ashley
Ashley, 1-night trip
Verified
10/10 Exceptional
Jan 1, 2024
El ascensor necesita mejorar
Lesly
Lesly, 1-night trip
Verified
6/10 Good
Feb 2, 2023
L'hostal placé dans un quartier vivant à Madrid, par contre je suis arrivé vers 23H l'accès à l'hostal pas tres claire. La chambre assez propre aussi que l'immeuble, j'ai payé pour une lit double et j'ai eu 2 lits séparés, personnel pas vraiment accueillant et personnellement le prix de la chambre ne le mérite pas.
Molina
Verified
10/10 Exceptional
Dec 22, 2022
Hostal Charlotte
Ubicación excelente.
Muy buen trato del personal.
Habitación modernizada y limpia.
Susana
Susana, 1-night trip
Verified
8/10 Very good
Sep 20, 2022
L hôtel est très bien situé. Le petit déjeuner est vraiment trop léger
Béatrice
Béatrice, 3-night trip
Verified
8/10 Very good
Sep 17, 2022
Super centralt!
Super centralt og rimeligt i pris, dog ligner værelserne ikke billederne, men beliggenheden opvejer den lidt manglende standard!
Bonusinfo: 30 euro med taxa fra lufthavnen til centrum!
Britt
Britt, 6-night trip
Verified
8/10 Very good
Aug 31, 2022
Limpio, completo y bien situado.
MOISES
MOISES, 3-night trip
Verified
10/10 Exceptional
Aug 6, 2022
Las personas que atienden este negocio dan la milla extra para facilitarte la estadía o si necesitas algo Y la limpieza del lugar es única
Pedro
Pedro, 1-night trip
Verified
8/10 Very good
Jul 12, 2022
Très propre centre ville
Yves
Yves, 4-night trip
Verified
6/10 Good
Jun 11, 2022
Gran ubicación pero no es lo mejor que se podría encontrar
Felix
Felix, 2-night trip
Verified
10/10 Exceptional
May 19, 2022
Merveilleux par sa situation
Le petit studio était magnifique au 9etage avec un vue sur tout Madrid enchanté du lieu .Mais pas du tout sur les petits déjeuners qui ne sont pas suffisants aucun choix possible et il a fallut réclamer pour avoir peu 🤔🤔🤔
Fausto
Fausto, 3-night trip
Verified
10/10 Exceptional
Apr 16, 2022
Great Location and great city view from terrace!
Jonathan
Jonathan, 3-night trip
Verified
10/10 Exceptional
Jan 15, 2022
Una noche donde se pudo descansar con muy buena comodidad, tranquilidad.
cristian
cristian, 1-night trip
Verified
6/10 Good
Jan 4, 2022
Ottima posizione. Personale disponibile.
Non sono passati a pulire tutti i giorni di permanenza. Buona colazione
Maria Carla
Maria Carla, 4-night trip
Verified
6/10 Good
Dec 14, 2021
Ottima posizione, stanza molto piccola
Ottima posizione, personale gentile e disponibile. La stanza era molto piccola, ma la cosa peggiore è stata il bagno: un forte odore di fogna. Il bagno era senza finestra e la porta non si chiudeva bene, per cui l'odore invadeva anche la stanza. Qualche macchia sulle lenzuola...
Verified traveler
2-night trip
Verified
2/10 Poor
Nov 26, 2021
I recommend NOT to go, bad experience.
Old building in a central location, but that’s all! Internally you get into a rundown courthouse that needs heavy refurbishing. Rooms really small, not well cleaned. Very warm rooms without control of individual heating/AC. Staff not helpful at all. I recommend NOT to go even for one night (see pics attached).