We were warned by the Bellman at our car that the parking lot was a “pretty long walk” away, so we chose valet parking. The desk clerk was lackluster in responsiveness. We tried to buy bottled water at sign in, but learned there was none. There was no chair in the room. We later realized that since we wanted to leave at 6am, we needed assurance the attendant would be there, and then realized there was a small sign saying valet services started at 7 am. The Bellman said he would try to get there earlier, but we didn’t feel assured. There was only one boring channel available on the TV. The room was neat and tidy, but “Spartan-like” in decor and comfort. Even though it was 11pm and we were tired, since we were only an hour and half away from home, we saw nothing accommodating enough of our needs, or appealing enough about the room or the hotel, to justifying staying overnight and left at that time to drive home rather than stay. And then we learned there were more fees than we had understood would be applied, making the room more expensive that we had expected! We have no idea what others see to give the room such a high consumer rating, which was a large part of our considerations in choosing to book the room.