I pad for the most expensive room (comfort condo) and when I arrived I was put in the cheapest studio instead. When I asked why this happened, I was told that they double booked the room and that they could move me 10 days into my 16 day trip... I asked if I would be refunded the difference and was no. I called Orbitz twice to try and get the issue resolved, once when I checked in and then agan 8 days later after also dealing with other issues. Orbitz basically told me that I was out of luck and to try to work it out with the front desk... even though I told them that the front desk said they cant do anything because the rented out rooms are privately owned. Orbitz also offered me "Orbucks" for the issues and then never credited them to my account.
Now on to the other issues, as I mentioned... originally I was put in the cheaper room. This room, mainly the bathroom was infested with roaches, the microwave and the counter cook top also didnt work and the aircon sounded like a jet engine and dripped into the room. I asked to be moved... 4 days latter they moved me into a different room, the TV in this room didnt work and again, the cook top didnt work, this room was also roach infested.... finally after waiting, they put, me in the rom I actually paid for, this rooms microwave and water kettle didnt work, and you could feel the springs through the mattress.
This completely ruined my trip... NEVER BOOK HERE.
