Hotels in Downtown Springfield

"When I checked in the lady at the front desk was rude and not friendly at all. She complained a lot. The room was clean till I went to the bathroom, there poop on the toilet seat. The tv by the bed did not work, Breakfast was ok is was lukewarm, I got there when they opened it up. Then when I was to check out there was nobody at the front desk at all. I left at about 9:00am no body there at all. "

"There was Luke warm hot water for the shower. The breakfast was below average."

"Our room was full of dust which I am allergic. I informed the front desk that I was affected by it, so they sent a person to clean it. Did not offer a different room. Cleaning made the black dust all over the ceiling coming from the vents look better but didn’t help my reaction. The lady told me to take Benadryl! The entire time I was there I had to ask for shampoo and conditioner samples because the bottles in the bathroom was empty. I am very disappointed and this was a waste of money and time to me."

"Nice place. Nice staff. Great location. We are repeat customers."

"Excellent "

"Chelsea is great!"

"Cleaning crew barged into the room at 8:15 am without knocking while I was in the bathroom and my wife in bed. After I stopped them they never came back. When we returned to the hotel at 3 pm and found the room unserviced we called the front desk only to be told that the crew had already “left for the day.” To their credit when we returned that night the room was cleaned. But the experience was to say the least not consistent with expectations. "

"Staff was very friendly and responsive. Great location with several great restaurants within a half mile. Breakfast had good variety, but there wasn't enough seating during busy weekend (lots of families), and they could really use an extra set of hands in kitchen on Saturday and Sunday as breakfast items were running out all 3 times we tried to get food and we ended up having to go out for breakfast Sunday. They only have one toaster, and only one side worked. Our room was very nice and roomy, and beds were comfortable. Unfortunately, our refrigerator had to be replaced, the first 2 coffee makers were broken, and our toilet valve malfunctioned a couple days into our stay. Please note however, that the staff responded quickly to each reported issue, and were all very friendly and professional. Everything was in great working order when we checked out:) We would stay here again despite some inconveniences."

"The staff was very friendly and my room was nice. The hotel was quiet for being very busy, which was nice. The heater in my room was not working properly. There was an electrical burning smell when I turned it on, which was strange. I tried the regular fan setting and it seemed to work fine. The breakfast selection was lacking and the hot food was not great. This was surprising since I've had really good experiences at Country Inn and Suites locations. "