Hotels in Richardson

"There was a phone in the room but did not work (actually was not connected to anything). We reported it to the person who was behind the counter every day for the first 4 days (we had to stay in this hotel for 10 days because we had paid for it in advance) but they could not do anything about it. We were concerned that in case of a fire, nobody could warn us in our room. We even called Hilton Customer service and let them know, but we never heard from them. Also, all measurements "feet vs meters" around the pool was incorrect. We were worried that parents of younger children were not aware of these inconsistencies and their children were in danger. We also informed the person in the counter and, as expected, nobody could do anything about it. There was always one person who dealt with the customers. After their shift, this person would be replaced by someone new. All these guys were Indian (from India) students who had no knowledge of the hotel. They couldn't tell if there was a swimming pool, gym, or anything else. Our stay was very poor. I don't recommend this hotel at all."

"Rude staff. Kept giving me the runaround. Then made me send him my id which I think was sketchy but my room was no refundable so I felt obligated or lose my money. Wouldn’t take the temporary id that the state gave me until my renewal arrived. Put me at the very end which I felt was on purpose after he gave me such a hard time. "

"Clen room, fresh bfast. Afternoon desk person,4 PM(Terrance), was very friendly and helpful. He checked with us after check in to be sure everything was ok."

"Property was well kept. My room had all the amenities needed for my stay. I was able to get a late check out due to my flight delay. Very accommodating staff. I would Highly recommend this property for your stay."

"A good stay "

"Overall, I had a pleasant stay. The staff was very friendly, welcoming, and helpful throughout my visit, which I truly appreciated. The room itself was decent and comfortable, but it could have been cleaned a bit more thoroughly—especially the floors, which needed better vacuuming. I booked a room with a balcony, which I was looking forward to, but unfortunately there were multiple wasp nests present. This made it uncomfortable and unsafe to use the space. I would strongly recommend regular inspections and removal of any nests to ensure guest safety. Additionally, the common areas—particularly the hallways and lobby—could benefit from more frequent cleaning. With the amount of foot traffic, there was noticeable dirt buildup near the elevators. Keeping these areas clean and regularly sanitizing high-touch surfaces like elevator buttons would really improve the overall experience. Aside from those concerns, my stay was enjoyable. With a little more attention to cleanliness and maintenance, this could easily be a great place to stay."

"Clean and spacious "

"Although other reviews mentioned this being an “older hotel”, the interior of the hotel did not reflect that at all! The rooms, lobby, and hallways were very nicely renovated! And the entire hotel was immaculate! We will definitely stay here again when in the Dallas area! "

"The breakfast was limited in options but was willing to make accommodations with what they had. The pool was filthy but they did clean it day 3. The gym was pretty good. Overall decent stay outside of the constant heavy walking in the room above me…heavy boots."