Hotels in Chittenango

"Great staff, comfortable hotel "

"Zeke was extremely courteous and helpful during check in. The room cleanliness was less than stellar. The mattress was stained oretty bad, crumbs o. The carpet, lipstick on a hand towel and water pooling in the heater. Included breakfast was a waffle iron with waffle batter, yogurt, bread and bagels. Hardly anything decent to even make a good continental breakfast. Hotel is under construction with dust and debris all through the hallways and no access to the weight room. Lastly the snow that fell overnight was not shovelled in the morning leaving a slippery sidewalk and pathway to our car. Overall this hotel was less than stellar even for a one night stay. "

"Our stay was so great, that we booked it another night. We never had a failed trip at Turning Stone. Our itinerary when we come is chill by the pool, play at the casino and just chill, and we get to do that. We come from Kahnawake QC, Canada to visit. We book every year when Syracuse Nationals come up in July!"

"Friendly helpful staff.Excellent room condition. "

"They are doing construction, which begins at 6am! At a casino! Most people have only been asleep for a few hours at that time. I work for a hotel and we would never do any renovations or new building before 9am, and we are definitely not a late night spot like Turning Stone. The least they could have done was to let me know at checkin that there will be big trucks revving and backing up (with the corresponding beeping noise) and dudes on the roof right outside yelling down to the ground below. How about a walkie talkie guys? Bluetooth? Instead I was put right in the middle of the construction zone. A simple thing at checkin to inform me soni could have told them Im a light sleeper and my service dog sleeps even lighter. She didnt get much rest this week. They offered earplugs. Really. "

"I would definitely stay here again. "

"New spacious "

"I checked out 3 minutes after arriving. I was suppose to get refunded because I never officially checked in. This property should be removed from your list. Very unsafe with loitering and unkept. How do I go about securing my refund? I was told it would be automatically generated since I was there less than 15 minutes "

"Hot tub and pool smelled strongly of chlorine. Hit tub and pool hours are less than ideal. AC in the room didn’t sound great. Breakfast was the same both days (pancakes, scrambled eggs, sausage links). It was ok, but nothing to write home about. The blueberry syrup was good!"