Hotels in Terranuova Bracciolini

"The staff was friendly helpful and very attentive to our every need the rooms were clean I can’t say enough about this hotel it was perfect for our stay in Florence and would recommend it highly to anyone planning on visiting Florence"

"Great convenient place "

"This is a repeat stay. Loved it and loved the VIP perk of the bottle of wine. Grazie!"

"Positives: The hotel was clean. Breakfast suited 3 of the 4 members of our family. Negatives: The experience was disappointing. The front desk staff was consistently brusque, and the property itself has some awkward layout quirks. The major issue was a prolonged power outage. We returned to the hotel hours after it began and had not been notified in advance. At that point, we were told conditions were unsafe and that we needed to find alternative accommodations. The hotel did not assist with this process in any meaningful way. We had to navigate completely dark hallways with our children, gather our belongings from rooms without power, and carry luggage down stairs multiple flights in the dark to exit the building. Throughout this, staff focused primarily on payment rather than guest safety or support. Communication was inconsistent, and other arriving guests appeared equally confused. Despite the situation, staff pressed for city tax payment before we could leave and later contacted us at our new hotel to pursue immediate payment. The overall handling of the situation felt disorganized and lacking in basic guest care and courtesy. Overall: If everything goes smoothly, this hotel may be fine. But when something goes wrong, the support and responsiveness fall short."

"Excellent staff. They helped us with train scheduling during a national train strike. Great breakfast and great location. Plenty of places to eat and walkable to just about everything. Highly recommend this hotel. Oh yes it is quiet and the air conditioning works very well."

"A few dust bunnies in corners but good otherwise. Great staff. Very friendly and helpful Excellent breakfast Lovely wines. "

"Breakfast buffet was delicious and amazing. Staff’s were very friendly and welcoming. Perfect environment 👍"

"This was one of the most unique hotel rooms I have stayed in. The room was clean, quiet and the front desk staff were always available to help. Breakfast was fresh and well-stocked. "

"Excellent hotel with engaged and helpful staff, beautiful environment and lovely rooms. Breakfast very good with the excellent selection of hot and cold options. Would highly recommend for those that like to be a little away from the centre of the city. Easy bus routes in or a lovely hour walk into the centre of the city. "