Hotels in Shady Shores

"Great "

"The staff were friendly! Clean room and front lobby was smelling so good! "

"Very clean and comfortable. "

"All good"

"Courteous staff (Lauren was particularly helpful when we had challenges with our room keys). Clean, comfortable rooms and great amenities."

" Staff was great room was great the people coming to their rooms were very loud "

"Great staff, great room. Went for valentines and got the valentines offer and they did fantastic. Highly recommended "

"Perfect location,newly renovated wonderful rooms,great staff"

"I want to give the biggest thank-you to Diana at Great Wolf Lodge Grapevine. She went above and beyond and completely turned what could have been a horrible experience into a positive one. Her calmness, professionalism, and patience reassured us the entire time. Not once did she show attitude — she smiled, she was kind, and she was genuinely helpful from beginning to end. My family has been going through an extremely rough year. Our son was recently diagnosed with cerebral ataxia, and my mother-in-law is battling cancer. Stress has been high, and this trip was supposed to give us a little break. Diana made that possible. Her compassion and thoroughness meant more than she could ever know. also to the night, Manager Dylan I believe that’s his name. It was 11 PM when we spoke with them on Saturday night that he was able to fix the issues given us a free complementary night for future visit. We truly hope managers and corporate see this and recognize what a gem they have on their team. Diana, and Dylan the manager at guest services thank you for making a hard season just a little bit brighter for our family. Your kindness made all the difference."