I made a reservation for 2 rooms with my family and 2 children. We arrived at the hotel around 2:00 PM, but we were told that we could not check in. I asked them to complete the check-in process even if we didn’t enter the room yet, but they refused, so we left our luggage and went out.
When we came back to the hotel at 9:00 PM, we were told that there were no available rooms left in the building with an elevator, and that we would have to climb three floors without an elevator with our 2 children and luggage. When I asked for a room in the building with an elevator, they said it was not possible and explained that if we had checked in earlier during the day, it would have been available, but since we came late, there was nothing they could do.
The stairs we had to climb were very steep, and I had to carry the children and the luggage one by one in my arms.
I even searched for another hotel through your website, but I couldn’t find any. If I had, I would have left immediately.