I booked the room specifically to use the kitchenette; however, the condition of the fridge under the stove was disappointing—it was not clean and had an unpleasant smell. The freezer was packed with frozen ice, making it difficult to open and close. There was also no scrub provided for dishwashing.
We followed the hotel policy by placing the refresh sign outside the door by the requested time, but when we returned in the afternoon, nothing had been done. The trash, including the bathroom bin, had not been emptied. Additionally, the provided shampoo was only enough for one person.