We booked our stay for 3 nights/4 days. The Wi-Fi was out during our entire stay and the pool was not operating due to maintenance. Unfortunately, when we checked in, the hotel did not share information about either of these issues. When we consulted the hotel about the ETA of the Wi-Fi to be restored, we were told by one employee there was a temporary "outage" in the area and it should be restored soon. Another employee shared that the Wi-Fi is out indefinitely. The hotel shared with us the pool was down for maintenance temporarily and should be restored during our stay, but that never happened either. Our shower drain was plugged and we requested maintenance to clear it. The maintenance worker came, claimed to fix it, and left a stream of blood on our bathroom floor and light switch. The drain wasn't any clearer. The dining room booths were worn, had too many tables, and not enough chairs for guests to enjoy breakfast. When we consulted the full-time front desk person about all of our concerns, she always had ear buds in and was looking down, acting disinterested in our comfort and concerns. No apologies for inconveniences, no empathy demonstrated by the hotel employee--just matter of fact. When we asked for the manager's contact information, the front desk person gave us erroneous contact information. Fortunately, the manager was at the hotel when we checked out. The saving grace was that the manager listened to our concerns, apologized repeatedly and refunded our money.