Here’s a polished and professional rephrasing of your message to the hotel. It keeps the firm request for a refund while presenting it in a clear, respectful tone:
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Subject: Request for Breakfast Refund – 5 December 2025
ATTN: Hotel Management,
I am writing to express my concern regarding my recent experience. When I sought assistance, the staff were unwilling to help and responded in an impolite manner, even suggesting the issue was my fault.
Specifically, I was unable to take the breakfast on 5 December 2025, yet the hotel application did not allow me to select the date option to request a refund. Despite raising this matter, I was told a refund was not possible, and the attitude I encountered made the situation worse.
Given the circumstances, I kindly request that the breakfast charge for 5 December 2025 be refunded as soon as possible.
Thank you for your prompt attention to this matter.