Just ok, was put in a non refurbished room which was disappointing as it looks nothing like the photos on hotels.com so I feel a little mis-sold to be honest as it was really run down, chipped furniture, no chair for the little table, a hole in the ceiling of the bathroom. It felt very used and is in a very desperate need of a refurb. We asked for a twin but was given a king bed. Yes you get an eye mask and pillow spray but only one?? There was a little fridge on the dressing table with water and milk but these are not replenished for a two night stay, nor were the coffee/tea. The white company shower gel had clearly been watered down. Yes there is a pillow menu but honestly it seems misplaced when everything else was off par. We said to one of the receptionist that we’re were a little unhappy but she simple said she’d make a note of it, there was no offer of rectifying this. The receptionist on check nearly spoke or even asked if we had a nice stay, all very odd. Would I return, probably not but great location for York.